Shipping and Returns
WE OFFER FREE SHIPPING ANYWHERE IN INDIA for all pre-paid orders with value of Rs.1200/- or more. For orders below order value of Rs. 1200/-, a shipping charge of Rs. 75/- would be charged to the customer. ALL Cash on Delivery (CoD) orders would be charged Rs. 100/- irrespective of the order value. These shipping charges would be irrespective of the number of items in an order.
For shipments delivered outside DELHI, the customer's state may charge an OCTORI Duty on the top of the price of the item. These charges are beyond our control and can't be reimbursed.
Domestic customers are responsible for any OCTORI Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.
Please allow 3 - 5 working days for your order to be dispatched. During busy times, such as holiday periods, there can be processing and shipping delays,
The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver. Orders requiring engraving or any customization will require additional time and will be shipped in 5 - 7 working days.
We do NOT deliver outside India currently but would soon be started for select countries.
e-mail containing your package tracking information will be sent after shipment.
Please mail us at [email protected] for any questions that you may have.
Cancellation of Order by User:
Cancellation of order within 24 hours without penalty
After placing an order, customer can only cancel the order if the order state is showing as "pending" under Order History. Cancellations have to be made within (maximum) 24 Hours of placing an order. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.
In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be canceled. Unravel India has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Unravel India and accept Unravel India decision regarding the cancellation.
In case of Gift Certificate
Gift Certificate will not be canceled, user can demand for extension of expiry date within 3 days of purchase.
Cancellation of Order by Unravel India
Unravel India reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Unravel India for re-delivery shall be claimed from the User.
Replacement/ Return Policy
In 7 days except the following:
- Products perishable in nature
- Gift Certificates
- Items that have been used or opened
- An item not returned in the condition it was received.
- Any item received by us in a damaged condition.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- the item may be damaged during transit
- or there might be a manufacturing defect
- or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning at [email protected] Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.
Our Return Policy
- Replacement request must be made within 7 days of purchase and must not be part of above list
- There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
- In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.
- In case of perishable items or custom-made non-perishable items, neither Unravel India nor our enabling partners will be able to accept any returns or replacement of such items.
Our objective is to provide a hassle-free experience to our customers and our Refund Policy is aligned to that. Refunds are processed in cases of goods unavailability or service problem:
- If we are unable to provide a replacement, customer would have an option to order alternatively or refunded back accordingly
- If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands
- 100% refund will be given, if product is not available or vendor is not able to ship the products
- In most cases, refunds would be initiated electronically on your Credit/Debit card. Once the refund request is raised, it would take 7-10 working days to reflect the amount in your card. For CoD orders, customers would be required to share their Bank account details and refunds would be wire transferred to the customer bank accounts. Once the account details are shared, it would take 3-5 working days to transfer the refunds
Shipping Returned Merchandise
We recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. Unravel India does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.
Items Damaged in Shipping
Unravel India is not responsible for items lost or damaged in shipping. However, all packages are insured; if your item is lost or damaged, please hold onto the item, with the original packaging, and call us immediately at +91 124 4229770 or mail us at [email protected] We will contact Courier Company on your behalf and file an insurance claim. Once courier company has approved and paid the claim to Unravel India, we will forward the applicable amount to you (note: original insurance cost is not refundable).